Shipping policy
SHIPPING POLICY
Where we ship
We currently deliver to the following countries: [Sweden, Denmark, Finland, Germany — edit to match your actual shipping zones].
We do not currently ship outside the European Union.
Delivery times
| Destination | Estimated delivery |
|---|---|
| Sweden | 10–14 business days |
| Rest of EU | 12–18 business days |
Delivery times are estimates, not guarantees. They start from the day your order is dispatched, not the day you place it. Orders are normally processed within 1–2 business days.
Peak periods — Black Friday, Christmas, and January — can add several days. We'll flag this on the site when it applies.
Shipping costs
| Order value | Cost |
|---|---|
| Under [threshold] | [39£] |
| [threshold] and above | Free |
Shipping is calculated at checkout before you pay. The price you see is the price you pay.
Customs and import duties
Your order ships from a warehouse [outside the EU / within the EU — state which applies to you].
All import duties, customs charges and VAT are included in the price you pay at checkout. You will never be asked to pay an additional charge on delivery. If a carrier ever contacts you asking for extra payment, don't pay it — email us at [your email] and we'll resolve it.
Tracking
You'll receive a tracking number by email as soon as your parcel is dispatched.
Tracking information can take up to 48 hours to become active after you receive the number, and may not update daily while the parcel is in transit. This is normal and doesn't mean anything is wrong.
Carriers
Parcels are delivered by [PostNord / DHL / your local carrier or their partners], depending on your destination.
If your parcel is delayed
Contact us at [your email] if your order hasn't arrived within 25 business days of dispatch. We'll either send a replacement or refund you in full — your choice. You don't need to chase the carrier yourself.
Incorrect addresses
Please check your delivery address carefully before completing your order. We dispatch to the address exactly as entered.
If a parcel is returned to us because of an incorrect or incomplete address, we'll refund the order value minus the shipping cost. If you spot a mistake, email us within 12 hours of ordering and we'll try to correct it before dispatch — but we can't guarantee it.
Uncollected parcels
Parcels that aren't collected from a pickup point and are returned to us incur a handling fee of [amount], deducted from your refund.
Split shipments
If you order several items, they may arrive in separate parcels on different days. You'll receive a separate tracking number for each. You're not charged extra for this.
Damaged parcels
If your order arrives damaged, email [support.fetch@gmail.com] within 14 days with your order number and photos of both the item and the packaging. We'll send a replacement or refund you.