Shipping policy

# Shipping

## Where your order ships from

Our products are shipped directly from our supplier in China. This keeps our prices
low, and it means delivery takes longer than a domestic order. We would rather tell
you that here than surprise you afterwards.

## Delivery times

Orders are processed within 1–3 business days. Delivery times below start from
dispatch, not from when you place the order.

| Destination | Estimated delivery  |
| ----------- | ------------------- |
| Sweden      | 10–14 business days |
| Rest of EU  | 12–18 business days |

These are estimates, not guarantees. Black Friday, Christmas and January can add
several days, and we will say so on the site when it applies.

## Shipping costs

| Order value    | Cost   |
| -------------- | ------ |
| Under 299 kr   | 39 kr  |
| 299 kr and over| Free   |

Shipping is calculated at checkout before you pay. The price you see at checkout is
the final price.

## VAT and customs

VAT is included in the price you pay at checkout. You will not be asked to pay
import VAT, customs charges or handling fees when your parcel is delivered.

If a carrier ever contacts you asking for an additional payment, do not pay it.
Email support.fetch@gmail.com with the message you received and we will resolve it.

## Tracking

You will receive a tracking number by email as soon as your parcel is dispatched.

Tracking can take up to 48 hours to become active, and it may not update every day
while the parcel is in transit. This is normal and does not mean anything is wrong.

## Split shipments

If you order several items they may arrive in separate parcels on different days,
each with its own tracking number. You are never charged extra for this.

## If your parcel is late

If your order has not arrived within 25 business days of dispatch, email
support.fetch@gmail.com. We will send a replacement or refund you in full — your
choice. You do not need to chase the carrier yourself.

## Incorrect addresses

We dispatch to the address exactly as you entered it, so please check it before you
order. If you spot a mistake, email us within 12 hours and we will try to correct it
before dispatch, though we cannot promise it.

If a parcel comes back to us because the address was wrong or incomplete, we refund
the order value minus the shipping cost.

## Uncollected parcels

If a parcel is not collected from a pickup point and is returned to us, we refund
the order value minus the shipping cost.