Refund policy

# Refund and Returns

## Your right to cancel (EU)

You have 14 days from the day you receive your order to cancel it, for any reason
and without giving one. This applies to all items, including sale items.

To cancel, email support.fetch@gmail.com with your order number. Once you have told
us you are cancelling, you have a further 14 days to send the item back.

We refund you within 14 days of receiving the returned item, or of receiving proof
that you have sent it — whichever comes first. The refund goes to your original
payment method, including the standard delivery cost you paid on the original
order.

## Our 30-day return policy

On top of your legal right to cancel, we accept returns for 30 days from delivery
if you simply change your mind.

To be eligible, the item must be unused and in its original packaging, and you need
your order number.

## How to start a return

Email support.fetch@gmail.com with your order number and a short note about why you
are returning the item. We will confirm and give you the return address before you
send anything. Items sent back without contacting us first cannot be processed.

Return address:
Fetch
Vattugatan 9
784 33 Borlänge
Sweden

## Who pays for return shipping

You pay the cost of sending the item back to us.

If the item is faulty, damaged, or not what you ordered, we pay. In that case,
contact us and we will arrange it — do not pay for return postage yourself and
expect reimbursement without agreeing it with us first.

## Damaged or wrong items

Check your order when it arrives. If anything is damaged, faulty, or incorrect,
email us within 14 days with your order number and photos of the item and the
packaging. We will replace it or refund you in full, including delivery costs.

## Exchanges

We do not process direct exchanges. Return the item for a refund and place a new
order — it is faster.

## Refund timing

Once we have processed your refund, it can take a further 3–10 business days for
your bank or card issuer to post the money to your account. That part is outside
our control.

## If we cannot agree

If you are not happy with how we have handled your complaint, you can refer it to
Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, arn.se, or use the
European Commission's online dispute resolution platform at ec.europa.eu/odr.